Keephifi offer a 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. If it is plastic sealled when you get it , it should remain plastic sealled. Some types of goods such as CIEMs cannot be returned.
You will be responsible for paying the shipping costs for returning your item. Shipping costs we send the product to you are non-refundable（ write us in advance how much it is）and Custom Duty when it come back to China is non-refundable too ( we will send you receipt after we get it ). If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.
Warranty Reason Returns
If the product doesnt work properly during warranty leadtime and confirmed to be defective , the item could be returned for repair. Keephifi will afford the freight to send it back to you after repair.
Wrong Item reason Returns
Please contact us at very first time if you get the wrong item and dont use the product , keep the package as original as it is and we will cover all the freight and tax back and send you correct one immediately.
We may refund you for following reasons,
Returned items due to the policy of returns once we get it.
If you paid by credit card, It will arrive you within 7 working days usually. The time will depends on the bank handling time.
If you pay by paypal, It will arrive you within few hours. If you didnt get the refund during above leadtime, write us to check the reason. Refunded amount may be slightly different with your original national currency payment due to Currency Exchange rates varying, Keephifi is not responsible for the difference.
There may be transaction fee deducted by your bank when order is cancelled or refunded fully or partially, Keephifi is not repsonsible for this if your bank charge you any additional fee.
We only replace items if they are defective or damaged.
If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged , refunded or warranty.
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